News WEIS INDUSTRIES
H. Sajonz – The challenge of service
01.09.2009
Service continues to grow in importance – and the sector of plant engineering is no exception. As the core products of different companies become more and more alike, the biggest potential for growth lies in the expansion of the service business. The WEIS INDUSTRIES company group must make a concerted effort to explore and exploit these potentials. Establishing individual service profiles that are tailored to customers’ needs results in a clear competitive edge. The real challenge here is to be innovative and to never lose sight of the customer.
The spare parts business can no longer be the sole focus of service operations. Other ways to provide service must be explored, which means a continuous re-assessment of which services to provide to whom and why. Never lose sight of the objective, and never lose sight of how to maximize customer benefits! Customers’ requirements change in the course of a project.
It is all the more important, then, to support our customers and to be attuned to their needs.
Services can be offered to maintain the functionality, reliability, safety and long-term value of the plant. In addition, we can keep customers up to date about new regulations, legal guidelines and developments – our role as service providers continues even after the project is finished! When it comes to maintenance, we are able to provide measures and recommendations regarding upgrades, performance enhancement, energy efficiency, and reduced environmental impact. In a trustful business relationship, the customer will be open to and appreciative of these suggestions. Customer service, then, is continuous cooperation with the customer and from the customer’s perspective. Herein lies an immense potential for setting ourselves apart from the competition.
In the next edition of WEISZEIT, I will give you some examples of how serv-ice mentality is implemented within
the companies of WEIS INDUSTRIES. Let’s pave the way together for mak-ing the companies of WEIS INDUSTRIES
always the number one choice as a provider of solutions for custom-ers’ problems.
Sincerely,
Hubert Sajonz
The spare parts business can no longer be the sole focus of service operations. Other ways to provide service must be explored, which means a continuous re-assessment of which services to provide to whom and why. Never lose sight of the objective, and never lose sight of how to maximize customer benefits! Customers’ requirements change in the course of a project.
It is all the more important, then, to support our customers and to be attuned to their needs.
Services can be offered to maintain the functionality, reliability, safety and long-term value of the plant. In addition, we can keep customers up to date about new regulations, legal guidelines and developments – our role as service providers continues even after the project is finished! When it comes to maintenance, we are able to provide measures and recommendations regarding upgrades, performance enhancement, energy efficiency, and reduced environmental impact. In a trustful business relationship, the customer will be open to and appreciative of these suggestions. Customer service, then, is continuous cooperation with the customer and from the customer’s perspective. Herein lies an immense potential for setting ourselves apart from the competition.
In the next edition of WEISZEIT, I will give you some examples of how serv-ice mentality is implemented within
the companies of WEIS INDUSTRIES. Let’s pave the way together for mak-ing the companies of WEIS INDUSTRIES
always the number one choice as a provider of solutions for custom-ers’ problems.
Sincerely,
Hubert Sajonz